If you are not completely satisfied with We Heart Kawaii Box, you can cancel your membership and discontinue your monthly payments at any time.

In order to cancel before you are renewed for the next shipment, you need to cancel or contact us prior to the renewal date on the 1st of each month. An email will be sent you every month as a friendly reminder of your upcoming renewal on the 1st.  Email [email protected] or login to your account and click on cancel.

IF YOU DO NOT CANCEL PRIOR TO THE 30th OF A CALENDAR MONTH, YOU CANNOT BE REFUNDED FOR THAT MONTH’S SHIPMENT.

SORRY – WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED.

THIS SUBSCRIPTION IS A SURPRISE BOX SO THAT’S A RISK YOU ARE AGREEING TO WHEN YOU SUBSCRIBE. 

If you do not like the box contents, then it is the perfect opportunity to gift some of the items to a friend, family member, teacher, or anyone who would like them. Please make sure you cancel your auto-renewal so you aren’t stuck with another shipment that’s not a good fit for you.

For more info, please see our FAQs.